Test Information:
Total Questions: 20
Test Number: M9560-231
Vendor Name: IBM
Cert Name: IBM Mastery
Test Name: IBM Software Subscription & Support Sales Mastery
Test v1
Official Site: http://www.certsgrade.com
For
More Details: http://www.certsgrade.com/pdf/M9560-231/
Question: 1
IBM
Software Subscription & Support includes what two of the following
components?
A.
Premium support and version upgrades/rights.
B.
Business partner services and version upgrades/rights.
C.
Technical support and version upgrades/rights.
D.
Technical support and Premium Support.
Answer: C
Explanation:
A
comprehensive product upgrade and Technical Support solution, IBM Software
Subscription and Support, available through IBM Passport Advantage and Passport
Advantage Express, delivers:
product
upgrades—new releases and new versions—at your convenience
phone
and online Technical Support—when, where, and how you choose
Question: 2
How
can you determine if a quote line item is prorated to align it with the client
‘s anniversary date?
A.
There is an incident in front of prorated line items.
B.
The renewal line item coverage dates are less than 12 months.
C.
The renewal line item coverage dates are
for a full 12 months.
D.
There is no way to tell.
Answer: C
Explanation:
*
Since the order must be placed before the renewal line item due date for the
incentive to apply, only Subscription & Support line items with a renewal
line item due date AFTER (but not including) April 1, 2013 qualify in North
America. In Europe, the start date for this incentive is July 1, 2013 for
Subscription & Support renewal line items with due dates
AFTER
(but not including) July 1, 2013.
Question: 3
If
your client has questions about their use of technical support and software
downloads, who should they call?
A.
IBM Technical Support Team
B.
IBM Software Renewals Representative
C.
IBM Software Client Leader
D.
IBM Business Partner Sales Representative
Answer: A
Explanation:
A
comprehensive product upgrade and Technical Support solution, IBM Software
Subscription and Support, available through IBM Passport Advantage and Passport
Advantage Express, delivers:
product
upgrades—new releases and new versions—at your convenience
phone
and online Technical Support—when, where, and how you choose
Test Information:
Total Questions: 20
Test Number: M9560-231
Vendor Name: IBM
Cert Name: IBM Mastery
Test Name: IBM Software Subscription & Support Sales Mastery
Test v1
Official Site: http://www.certsgrade.com
For
More Details: http://www.certsgrade.com/pdf/M9560-231/
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